Privacy Policy 500ks – Personal Data Protection for Malaysia Players

500ks cares about the privacy of every individual who uses our platform. We understand that when you register and play with us, you are entrusting us with sensitive personal information. That trust is something we take seriously.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. It explains in detail:

• Types of personal information we collect from you
• Purpose of data collection and use
• How we protect your information from unauthorised access or disclosure
• Your rights regarding your personal data and how to exercise them

500ks has never and will never sell players' personal data to any third party for marketing or commercial purposes. This is a core commitment that will never change.

We collect your personal information through several means – directly when you complete a registration form, automatically while you use the platform, and through verification processes required by law.

500ks only uses your personal data for legitimate and relevant purposes. The following are the primary purposes for which your data is used:

• Account Management – Creates, verifies, and maintains your account on the 500ks platform.
• Transaction Processing – Manages deposits, withdrawals, and all financial transactions accurately and securely.
• KYC and AML compliance – Meets legal requirements related to identity verification and anti-money laundering.
• Customer Support – Enables the 500ks team to help you resolve any issues or queries effectively.
• Platform Security – Detects and prevents fraud, account abuse, and suspicious activity.
• Service Improvement – Analyses usage patterns to enhance the overall player experience.
• Service Communications – Sends important notifications related to your account, transactions, and platform updates.
• Responsible Gaming – Monitors playing patterns to identify players who may need assistance.

500ks does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain limited situations, we may need to share your information with:

• Third-Party Service Providers that we engage to support platform operations – such as payment processors, game software providers, and cybersecurity solutions. All parties are bound by strict data protection agreements with 500ks.
• Regulatory Authority when required by Malaysian law or a valid court order.
• Anti-Fraud Authority when there is a requirement to report or investigate fraudulent activity or money laundering.
• Strategic Business Partners in merger, acquisition, or business restructuring situations – where data transfers are subject to equivalent or stricter privacy policies.

In all of the above situations, 500ks ensures that only the minimum necessary information will be shared, and the receiving parties are bound by appropriate confidentiality obligations.

500ks continually invests in the latest data security infrastructure to ensure your information is always protected. The technical and organisational measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and 500ks servers.
• Data encryption at rest for all personal and financial information stored in our databases.
• Layered access control – 500ks staff can only access data relevant to their specific role.
• 24/7 security monitoring by automated systems designed to detect and respond to threats in real time.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Data security training mandatory for all 500ks staff with access to user data.

The 500ks platform uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies – Required for core platform functions such as login and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – Collects anonymised information on how players use the platform to help us improve our services.
• Functional Cookies – Remembers your preferences and settings such as your preferred language and display format.
• Analytics Cookies – Helps us understand aggregate usage patterns to make better improvement decisions.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 500ks platform.

500ks retains your personal data only for as long as necessary for the purposes stated in this policy or to comply with applicable legal requirements.

• Active account data is retained for as long as your account remains active on the 500ks platform.
• After account closure, transaction records and KYC information are retained for a minimum of 7 years to comply with anti-money laundering legal requirements.
• Customer support communication data is retained for 3 years from the date of the last interaction.
• Technical data and system logs are retained for a maximum of 12 months.

As a 500ks user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

The 500ks platform is strictly reserved for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without the knowledge or consent of a legal guardian, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and discover that your child has registered on the500ks platform, please contact our support team immediately via live chat for further action.

500ks reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

Where there are significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered players via email or in-platform notifications.
• In the case of very material changes, we may seek renewed consent from users before the changes take effect.

Continued use of the 500ks platform after any changes to this Privacy Policy constitutes your acceptance of the updated version.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 500ks handles your personal data, we encourage you to contact us directly.

You may contact the 500ks privacy and data protection team via:

• Live Chat – The fastest method. Available 24 hours a day, 7 days a week via the live chat button within the platform.
• Support Email – [email protected] (response within 1–2 business days)