Terms and Conditions 500ks – Platform Usage Guidelines

By accessing, registering for or using any part of the 500ks platform — whether via the website, mobile app or any other device — you confirm that you have read, understood and agreed to be bound by all the terms and conditions set out in this document.

If you do not agree with any part of these terms, you are required to cease using the 500ks platform immediately and not proceed with any registration or transactions.

500ks reserves the right to modify, add or amend any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically to ensure you remain in compliance with the latest version.

The 500ks platform is strictly reserved for individuals who are 18 years of age or older. This is an absolute requirement that cannot be compromised. 500ks takes the protection of minors from gambling activities very seriously.

• You must be at least 18 years to register and use the 500ks platform.
• You must act on your own behalf only and not on behalf of any third party.
• You may not use the 500ks platform if the laws of the country or region where you reside prohibit online gambling activities.
• 500ks reserves the right to request proof of age at any time and to suspend an account until satisfactory proof is provided.

Each user is only permitted to hold one account only on the 500ks platform. Multiple account ownership by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes:

• Full name as shown on your identification card or passport
• Exact date of birth
• A valid and active email address
• A Malaysian mobile number registered in your name
• Valid bank account or e-wallet details for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your account password. 500ks will not be liable for any loss arising from your failure to keep your login credentials secure.

An identity verification (KYC) process is conducted as standard for all new accounts. Documents that may be requested include a copy of your MyKad, a utility bill, or a recent bank statement. This is a security measure that protects you and the 500ks player community as a whole.

500ks supports a range of popular payment methods in Malaysia to make your deposit process convenient:

• FPX (Financial Process Exchange) – direct real-time bank transfer
• Touch 'n Go eWallet – instant deposit via the TnG app
• Boost – fully supported local Malaysia e-wallet
• GrabPay – via the Grab Malaysia app
• Standard Bank Transfer – to your designated 500ks bank account

All successful deposits will be credited to your 500ks account instantly or within the timeframe stated for each payment method. Minimum and maximum deposit limits vary by chosen method and can be checked in your account's deposit section.

Withdrawals from your 500ks account will be processed in accordance with the established procedures and timelines. Here are some important things to know:

• Withdrawals may only be made to a bank account or e-wallet that has been registered and verified in your name.
• Your account must complete the full KYC verification process before your first withdrawal is processed.
• Withdrawal processing times are typically between 1 to 3 business days, depending on the chosen method and amount withdrawn.
• Daily and weekly minimum and maximum withdrawal limits are displayed in the withdrawal section of your account.
• 500ks reserves the right to request additional documents for verification purposes before processing withdrawals that exceed certain limits.

If there are outstanding bonus wagering requirements to be met, withdrawals will not be processed until those conditions have been fully satisfied. The rollover requirement for each bonus is clearly stated in the respective promotion's terms.

500ks offers a variety of bonuses and promotions from time to time to add value to your gaming experience. All bonuses are subject to specific terms and conditions stated in each respective promotional offer.

General principles applicable to all bonuses at 500ks:

• Each bonus may only be claimed once unless otherwise stated in the promotion's terms.
• Bonuses cannot be withdrawn directly — they must first meet the specified rollover requirements.
• The rollover requirement requires you to wager a specified amount (typically between 5x to 20x the bonus amount) before a withdrawal is permitted.
• 500ks reserves the right to void any bonus found to have been obtained through illegitimate means, fraud or abuse of the promotional system.
• Promotions are subject to the stated expiry dates and cannot be extended unless with written approval from 500ks management.

All bets placed on the 500ks platform are final once confirmed by the system. You are fully responsible for ensuring the accuracy of your bets before confirmation is made.

• Bets cannot be cancelled or changed once accepted and confirmed by the 500ks system.
• 500ks uses software from licensed and independently audited providers to ensure fair play.
• In the event of a technical disruption during a match or game in progress, 500ks reserves the right to void or suspend the relevant bets at management's discretion.
• Odds and betting markets are subject to change before an event begins without prior notice.
• Bets involving insider information or result manipulation are strictly prohibited and may result in legal action.

For live casino games, all dealer or machine outcomes are final and cannot be disputed unless there is clear evidence of a technical fault verified by the 500ks technical team.

500ks takes a proactive approach to responsible gaming. We provide tools and resources you can use to ensure your gambling activity remains within healthy and controlled limits.

Self-control tools available to all 500ks players:

• Deposit Limit – set daily, weekly, or monthly deposit limits
• Loss Limit – set a maximum limit on how much you can lose within a given period
• Betting Limit – control over the maximum amount per single bet
• Temporary Self-Exclusion – suspend your account for a period of 24 hours to 6 months
• Permanent Self-Exclusion – permanently close your account upon your request

500ks players are required to interact with the platform and fellow users in a respectful, honest, and responsible manner. The following behaviour is strictly prohibited:

• Any attempt to hack, disrupt, or exploit any vulnerability in the 500ks system or software.
• Use of automated software (bots), algorithms, or any unfair method to gain an advantage in games.
• Fraud, document forgery, or providing false information during registration or the KYC process.
• Money laundering or using the 500ks platform for any illegal activity.
• Harassment, threats or abusive language directed at the customer support team or other players.

500ks reserves the right to investigate any suspicious activity and take appropriate action, including account closure, temporary freezing of funds or reporting to the relevant authorities.

500ks reserves the right to suspend or close any account at any time if:

• There is a violation of any part of these terms and conditions.
• Fraudulent activity or system manipulation is detected.
• The account is found to belong to an individual under 18 years of age.
• Information provided during registration was found to be false or inaccurate.
• Account closure request received from the account owner themselves.

If you wish to close your account voluntarily, contact the 500ks customer support team via the in-platform live chat. Any valid fund balance (subject to no outstanding bonus balance) will be processed for return to your bank account or e-wallet within the stipulated timeframe.

500ks is committed to protecting the privacy and personal data of all its users. The collection, use and storage of your personal data is carried out in accordance with our Privacy Policy, as detailed in a separate document.

In summary, 500ks:

• Collects personal data only for legitimate purposes related to platform operations and legal compliance.
• Will not sell or transfer your personal data to third parties without your consent, except as required by law.
• All data is protected with 256-bit SSL encryption and appropriate technical security measures.
• Allows you to access, correct, or request deletion of your personal data by contacting the support team.

For more information, please refer to 500ks Privacy Policy in full.

500ks strives to keep the platform running without interruption at all times. However, we cannot guarantee fully uninterrupted access due to factors beyond our control.

500ks shall not be held liable for any loss or damage arising from:

• Service interruptions caused by scheduled or unscheduled platform maintenance.
• Technical failures by third parties, including gaming software providers, payment processors or internet infrastructure providers.
• Force majeure events such as natural disasters, widespread power outages or cybersecurity incidents beyond the control of 500ks.
• Decisions or actions taken by players based on inaccurate information obtained from sources outside the 500ks platform.