At 500ks, we believe the best entertainment is entertainment enjoyed in control. Responsible gaming is not just a slogan to us — it is at the core of how we design our platform, train our support team, and provide control tools for every player.
18 Years and Above
The 500ks platform is strictly for adults aged 18 and above. Age verification is conducted during registration and the KYC process.
Responsible gaming means keeping gambling as an enjoyable form of entertainment rather than a source of stress or financial hardship. It involves self-awareness, personal control, and using the tools provided by the platform to ensure a healthy playing experience.
500ks recognises that while the majority of our players enjoy gaming recreationally and responsibly, a small number of individuals may find it difficult to control their playing habits. For these players, we provide a range of tools and support resources that are easily accessible.
The core principles of responsible gaming at 500ks cover three key aspects:
In-game outcomes are random and unpredictable. Losses are part of the game. Never try to chase your losses with bigger bets.
Never play with money you cannot afford to lose. Do not use funds set aside for essential needs such as rent, food, or bills for betting purposes.
Set a playing time limit before you start. Take regular breaks and do not let gambling interfere with your social life, work, or sleep.
500ks provides six self-control tools that you can use at any time directly from within your account. All tools are free and easy to activate.
Set a daily, weekly, or monthly deposit limit to control how much money you add to your account. This limit takes effect immediately once set.
Active ImmediatelySet the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be temporarily blocked from placing additional bets.
RecommendedSet a maximum session duration. 500ks will send you a notification when you are approaching the time limit and will automatically log you out once the limit is reached.
Time ControlTake a temporary break from the 500ks platform for 24 hours, 7 days, 30 days, or a duration of your choice. During the break period, you will not be able to log in or place any bets.
TemporaryThe most drastic option – permanently close your 500ks account or suspend it for a minimum of 6 months. During this period, requests to reopen the account will not be entertained.
Permanent / Long-TermYou can choose to opt out of receiving any promotional offers, bonuses, or advertisements from 500ks. This helps reduce the temptation to play excessively.
Personal PreferencesAll self-control tools are accessible through the "Account Settings" section after you log in to the 500ks platform. If you experience any difficulties, contact our support team via live chat and we will help you activate the tools you need.
Recognize the early signs of problem gambling. The sooner you spot them, the easier it is to get help and get back on track.
Contact the 500ks support team immediately to activate the self-exclusion tool. You can also seek professional help through registered counselling organisations in Malaysia.
Answer the following questions honestly. If you answer "Yes" to two or more questions, consider speaking with a counselling professional or contacting 500ks support.
Many people face the same challenges. Asking for help is a sign of strength, not weakness. The 500ks support team is ready to assist you at any time.
Activating self-control tools on 500ks is simple and can be done on your own in under two minutes.
Enter your username and password to access your account on the 500ks platform.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
On the settings page, find and click the "Responsible Gaming" tab to view all available control tools.
Select the type of limit that suits you, enter the value or duration you prefer, and click "Confirm". The limit takes effect immediately.
You will receive a confirmation email stating the limit that has been set. Keep this email for your reference.
Behind every game we offer, there is a responsibility we hold firmly to the wellbeing of our players.
Strict KYC ensures only adult players aged 18+ use our platform.
Our system monitors playing patterns to identify at-risk players.
Our support team is available to assist players who need help at any time.
All 500ks staff undergo training to identify problem gambling.
We do not send promotions to players who have activated a limit or self-break.
Our responsible gaming policy is reviewed and updated on a regular basis.
Register your account today and enjoy a responsible online entertainment experience. All self-control tools are available free of charge to all registered 500ks players.